Carnival Derby – Support

Contact

Questions, bugs or purchase problems: info@noventislab.com. Please include your nickname and a short description. We usually reply within 2 business days.

FAQ

What are coins for? Coins are a virtual in-game currency used for match entries, characters, shoes, flags and nickname changes. Coins have no real-world value and cannot be withdrawn, exchanged or transferred.

I ran out of coins. Tap the coin counter on the main screen for a free refill, play your free daily scratch card, or complete missions.

What does my character's power do? Open MORE → POWERS. Every power is explained for each of the three games.

Are my opponents real people? Some opponents may be computer-controlled players so you can always find a match.

Which devices? Carnival Derby is available for iPhone/iPad (App Store) and Android (Google Play). Purchases are not shared between the two stores.

A purchase did not arrive. Restart the app while connected to the internet; pending purchases are delivered automatically. If it still fails, write to us with the date of the purchase.

Report a nickname. Tap a player after a match or on the leaderboard and choose REPORT NICKNAME.

Delete your data

Carnival Derby has no accounts. Your coins, characters, friends and match history are stored only on your device; uninstalling the app deletes them. To delete the records on our server linked to your random player ID (daily-card date, nickname reports, purchase-validation records at RevenueCat), e-mail info@noventislab.com with the subject "Carnival Derby data deletion" and your nickname (shown on the main screen). We delete the data within 30 days and confirm by e-mail. Advertising data collected by Google AdMob is managed by Google: reset or delete your advertising ID in your device settings.

Privacy

See our privacy policy.