Support
Last updated: 17 October 2026
Write to info@noventislab.com and we answer within two working days. Tell us your device and your iOS or Android version — it saves a round trip.
I bought coins and they did not arrive
Open Settings (round-arrow button on the main menu) and tap Restore purchases. If you were charged and the coins still did not arrive, email us the receipt from Apple or Google and we will sort it out.
How do I play?
Touch and hold to aim, keep holding to charge the shot, let go to fire. Knock every target off the pedestal with as few shots as possible. Swipe up on the bottom bar to choose your cannon and bomb. Smashed targets give coins; you can spend coins on new cannons and bombs, or watch an ad to try a cannon for one level, get an extra shot or get bonus bombs.
I changed phone and my progress is gone
Progress and coins are stored on the device and do not travel with you. Coins you bought can be restored with Restore purchases only if the store has not yet delivered them.
Delete my data (Carnival Smash by NoventisLab LTD)
In the game: open Settings on the main menu → Delete my data → confirm. This erases your coins, cannons, bombs, level progress and settings on that device for good.
Carnival Smash does not send your progress to a server of ours, so there is nothing else for us to delete. Advertising data held by Google can be managed in your device's ad settings. If you have questions or want a written confirmation, email info@noventislab.com.
Contact
NoventisLab LTD — info@noventislab.com