Support
Last updated: 21 September 2026
Write to hello@noventislab.com and we answer within two working days. Tell us your device, your iOS version and the level number you were on — it saves a round trip.
I bought something and it did not arrive
Open Settings in the game and tap Restore Purchases. This brings back chapter unlocks bought with the Apple ID currently signed in on the device. Tool charges are consumable and are not restored — they are added the moment the purchase completes. If a purchase was charged but nothing arrived, email us with the receipt from Apple and we will sort it out.
When do my free gavels, seals and shuffles come back?
You get three of each per week. A charge returns seven days after you spent it, not on a fixed weekly reset — so if you spend all three at once, they come back one at a time, in the order you used them. Tap the tool when it is empty and the game shows you exactly how long is left.
I changed phone and my progress is gone
Progress is stored on the device, so it does not travel with you. Purchases do: sign in with the same Apple ID and tap Restore Purchases to get your chapter unlocks back. We know this is not ideal and cloud save is on our list.
Where do I find the rules?
The book icon in the top-left corner of the main screen opens Rules: what each match is worth, how the stars and the gates work, what each tool does, and what every purchase costs. Settings also has How to play, which replays the short tour you saw the first time you opened the game.
How do I change the language?
The game follows your device language and supports English, Turkish, German and Spanish. To set it by hand, open Settings and tap the Language row.
Take my entry off the leaderboard
Email hello@noventislab.com with your identifier — the MK-XXXXXX code at the top of the leaderboard screen and at the bottom of the Rules screen — and we will delete the entry. We do not hold accounts, so that code is the only way we can find it.
Refunds
Apple takes the payment, so Apple handles refunds. Request one at reportaproblem.apple.com. If something in the game went wrong, tell us as well — it usually means there is a bug to fix.
Report a bug or ask for a feature
Email us. A screenshot and the level number are enough; we read everything.
Contact
NoventisLab LTD — hello@noventislab.com
Registered in England and Wales, company No. 17168303.